Zipvia support
Need help with the game or your account? Email zipviasupport@gmail.com. Please describe what happened and whether you played on the web, iPhone, or iPad. Don't send your password.
Game progress and account
Guest games are saved on your device or in your browser. If you signed in, open Account to check sync status. When both device and account progress exist, Zipvia asks which one to use. Your current Random game stays on the device.
Delete an account
In Zipvia, open Account and choose “Delete account and saved progress.” Follow the confirmation steps. This removes the account and synced progress; local copies on other devices need to be cleared on those devices. If the in-app control doesn't work, email us at the address above for help.
Privacy
Read the privacy and data use notice for details about saved games, account data, analytics, and deletion.